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Better Processes Improve Technician Productivity and Gross Profits
Did you ever perform this calculation for your dealership Service Department? Whenever we do this exercise, either in the field with one of the NCM Retail Operations clients or in the NCM Institute...
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How Many Detail People Do I Need?
This question came up recently in one of my 20 group conversations. The dealer wanted to know if there is a set standard for the number of detail/cleanup people the dealership should have based on...
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Are Your Managers Being Followed or Just Tolerated?
So there I was, the third newly-hired General Manager in two and a half years in a struggling automotive dealership and faced with the task of evaluating the competence of the existing department...
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